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Process and Product Quality Assurance
Process and Product Quality Assurance
Level 2
Category: Support
The purpose of Process and Product Quality Assurance (PPQA) is to provide staff and management with objective insight into processes and associated work products.
The purpose of Process and Product Quality Assurance (PPQA) is to provide staff and management with objective insight into processes and associated work products.
SG 1 Objectively Evaluate Processes and Work Products
SP 1.1 Objectively Evaluate Processes
SP 1.2 Objectively Evaluate Work Products
SG 2 Provide Objective Insight
SP 2.1 Communicate and Resolve Noncompliance Issues
SP 2.2 Establish Records
SG 1 Objectively Evaluate Processes and Work Products
SG 1 Objectively Evaluate Processes and Work Products
Adherence of the performed process and associated work products to applicable process descriptions, standards, and procedures is objectively evaluated.
Adherence of the performed process and associated work products to applicable process descriptions, standards, and procedures is objectively evaluated.
SP 1.1 Objectively Evaluate Processes
SP 1.1 Objectively Evaluate Processes
Objectively evaluate selected performed processes against applicable process descriptions, standards, and procedures.
Objectively evaluate selected performed processes against applicable process descriptions, standards, and procedures.
Example Work Products
Example Work Products
Evaluation reports
Noncompliance reports
Corrective actions
Subpractices
Subpractices
Promote an environment (created as part of work management) that encourages staff participation in identifying and reporting quality issues.
Establish and maintain clearly stated criteria for evaluations.
Use the stated criteria to evaluate selected performed processes for adherence to process descriptions, standards, and procedures.
Identify each noncompliance found during the evaluation.
Identify lessons learned that could improve processes.
SP 1.2 Objectively Evaluate Work Products
SP 1.2 Objectively Evaluate Work Products
Objectively evaluate selected work products against applicable process descriptions, standards, and procedures.
Objectively evaluate selected work products against applicable process descriptions, standards, and procedures.
Example Work Products
Example Work Products
Evaluation reports
Noncompliance reports
Corrective actions
Subpractices
Subpractices
Select work products to be evaluated based on documented sampling criteria if sampling is used.
Establish and maintain clearly stated criteria for the evaluation of selected work products.
Use the stated criteria during evaluations of selected work products.
Evaluate selected work products at selected times.
Identify each case of noncompliance found during evaluations.
Identify lessons learned that could improve processes.
SG 2 Provide Objective Insight
SG 2 Provide Objective Insight
Noncompliance issues are objectively tracked and communicated, and resolution is ensured.
Noncompliance issues are objectively tracked and communicated, and resolution is ensured.
SP 2.1 Communicate and Resolve Noncompliance Issues
SP 2.1 Communicate and Resolve Noncompliance Issues
Communicate quality issues and ensure the resolution of noncompliance issues with the staff and managers.
Communicate quality issues and ensure the resolution of noncompliance issues with the staff and managers.
Example Work Products
Example Work Products
Corrective action reports
Evaluation reports
Quality trends
Subpractices
Subpractices
Resolve each noncompliance with the appropriate members of the staff
Document noncompliance issues when they cannot be resolved in the work group.
Escalate noncompliance issues that cannot be resolved in the work group to the appropriate level of management designated to receive and act on noncompliance issues.
Analyze noncompliance issues to see if there are quality trends that can be identified and addressed.
Ensure that relevant stakeholders are aware of results of evaluations and quality trends in a timely manner.
Periodically review open noncompliance issues and trends with the manager designated to receive and act on noncompliance issues.
Track noncompliance issues to resolution.
SP 2.2 Establish Records
SP 2.2 Establish Records
Establish and maintain records of quality assurance activities.
Establish and maintain records of quality assurance activities.
Example Work Products
Example Work Products
Evaluation logs
Quality assurance reports
Status reports of corrective actions
Reports of quality trends
Subpractices
Subpractices
Record process and product quality assurance activities in sufficient detail so that status and results are known.
Revise the status and history of quality assurance activities as necessary.
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