IWM

Establish and maintain the defined process from startup and throughout the work.

Example Work Products

1. The defined process for the work

Subpractices

1. Select a lifecycle model from the ones available in organizational process assets.

2. Select standard processes from the organization’s set of standard processes that best fit the needs of the work.

3. Tailor the organization’s set of standard processes and other organizational process assets according to tailoring guidelines to produce the defined process for the work.

4. Use other artifacts from the organization’s process asset library as appropriate

5. Document the defined process for the work.

6. Conduct peer reviews of the defined process for the work.

7. Revise the defined process for the work as necessary.

Use organizational process assets and the measurement repository for estimating and planning work activities.

Example Work Products

1. Work estimates

2. Work plans

Subpractices

1. Use the tasks and work products of the defined process for the work as a basis for estimating and planning work activities.

2. Use the organization’s measurement repository in estimating the work planning parameters.

Establish and maintain the work environment based on the organization’s work environment standards.

Example Work Products

1. Equipment and tools for the work

2. Installation, operation, and maintenance manuals for the work environment

3. User surveys and results

4. Use, performance, and maintenance records

5. Support services for the work environment

Subpractices

1. Plan, design, and install a work environment.

2. Provide ongoing maintenance and operational support for the work environment.

3. Maintain the qualification of components of the work environment.

4. Periodically review how well the work environment is meeting work activity needs and supporting collaboration, and take action as appropriate.

Integrate the work plan and other plans that affect the work to describe the defined process for the work.

Example Work Products

1. Integrated plans.

Subpractices

1. Integrate other plans that affect the work with the work plan.

2. Incorporate into the work plan the definitions of measures and measurement activities for managing the work.

3. Identify and analyze product and work group interface risks.

4. Schedule tasks in a sequence that accounts for critical development and delivery factors and work risks.

5. Incorporate plans for performing peer reviews on work products of the defined process for the work.

6. Incorporate the training needed to perform the defined process for the work in the work group's training plans.

7. Establish objective entry and exit criteria to authorize the initiation and completion of tasks described in the work breakdown structure (WBS).

8. Ensure that the work plan is appropriately compatible with the plans of relevant stakeholders.

9. Identify how conflicts will be resolved that arise among relevant stakeholders.

Manage the work using the work plan, other plans that affect the work, and the defined process for the work.

Example Work Products

1. Work products created by performing the defined process for the work

2. Collected measures (i.e., actuals) and status records or reports

3. Revised requirements, plans, and commitments

4. Integrated plans

Subpractices

1. Implement the defined process using the organization’s process asset library.

2. Monitor and control the work activities and work products using the defined process for the work, work plan, and other plans that affect the work.

3. Obtain and analyze selected measurements to manage the work and support organization needs.

4. Periodically review and align the service performance with current and anticipated needs, objectives, and requirements of the organization, customer, and end users as appropriate.

5. Address causes of selected issues that can affect work objectives.

Establish and Maintain teams.

Example Work Products

1. Documented shared vision

2. List of members assigned to each team

3. Team charters

4. Periodic team status reports

Subpractices

1. Establish and maintain the work group's shared vision.

2. Establish and maintain the team structure.

3. Establish and maintain each team.

4. Periodically evaluate the team structure and composition.

Contribute process related experiences to organizational process assets.

Example Work Products

1. Proposed improvements to organizational process assets

2. Actual process and product measures collected from the work

3. Documentation (e.g., exemplary process descriptions, plans, training modules, checklists, lessons learned)

4. Process artifacts associated with tailoring and implementing the organization’s set of standard processes for the work

Subpractices

1. Propose improvements to the organizational process assets.

2. Store process and product measures in the organization’s measurement repository.

3. Submit documentation for possible inclusion in the organization’s process asset library.

4. Document lessons learned from the work for inclusion in the organization’s process asset library.

5. Provide process artifacts associated with tailoring and implementing the organization’s set of standard processes in support of the organization’s process monitoring activities.

Manage the involvement of relevant stakeholders in the work.

Example Work Products

1. Agendas and schedules for collaborative activities

2. Recommendations for resolving relevant stakeholder issues

3. Documented issues (e.g., issues with stakeholder and service system requirements, architecture, design)

Subpractices

1. Coordinate with relevant stakeholders who should participate in work activities.

2. Ensure work products that are produced to satisfy commitments meet the requirements of the recipients.

3. Develop recommendations and coordinate actions to resolve misunderstandings and problems with requirements.

Participate with relevant stakeholders to identify, negotiate, and track critical dependencies.

Example Work Products

1. Defects, issues, and action items resulting from reviews with relevant stakeholders

2. Critical dependencies

3. Commitments to address critical dependencies

4. Status of critical dependencies

Subpractices

1. Conduct reviews with relevant stakeholders.

2. Identify each critical dependency.

3. Establish need dates and plan dates for each critical dependency based on the work schedule.

4. Review and get agreement on commitments to address each critical dependency with those who are responsible for providing or receiving the work product or performing or receiving the service.

5. Document critical dependencies and commitments.

6. Track the critical dependencies and commitments and take corrective action as appropriate.

Resolve issues with relevant stakeholders.

Example Work Products

1. Relevant stakeholder coordination issues

2. Status of relevant stakeholder coordination issues

Subpractices

1. Identify and document issues.

2. Communicate issues to relevant stakeholders.

3. Resolve issues with relevant stakeholders.

4. Escalate to appropriate managers the issues not resolvable with relevant stakeholders.

5. Track issues to closure.

6. Communicate with relevant stakeholders on the status and resolution of issues.